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Terms and Conditions

 

Terms and Conditions

Effective Date: [Insert Date]

Welcome to Utilitel LLC (“Company,” “we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your use of our website, www.utili-tel.com (“Site”), and the purchase of our products. By accessing or using the Site, you agree to comply with and be bound by these Terms. If you do not agree, please refrain from using the Site.

1. Use of the Site

  • The Site is intended for individuals aged 18 or older or those with parental/guardian consent.
  • You agree to use the Site for lawful purposes only and in compliance with these Terms.
  • Unauthorized use, including misuse of the Site or tampering with reviews, is prohibited.

2. Intellectual Property

  • All content on the Site, including product descriptions, images, logos, and text, is the property of Utilitel LLC or its licensors and is protected by intellectual property laws.
  • You may not copy, distribute, or modify any content without our prior written approval.

3. Product Information

  • Our products are designed to [insert product purpose, such as "measure underground utility marking accuracy"]. While we strive for accurate descriptions, we cannot guarantee that all information is error-free.
  • Utilitel LLC reserves the right to update or discontinue products at any time without prior notice.

4. Refund Policy

We aim to ensure customer satisfaction. Refunds are provided under the following conditions:

  • Refund requests must be submitted within 15 days of purchase.
  • The product must be unused and returned in its original packaging.
  • Refunds will not be issued for products damaged due to improper use or handling.
  • Shipping and handling fees are non-refundable. For more details, please contact us at info@utili-tel.com.

5. Privacy Policy

Utilitel LLC does not collect personal information directly through this Site. However, if personal information is collected by external platforms such as GoDaddy (our hosting provider), please refer to their privacy policies. We recommend reviewing GoDaddy's Privacy Policy.

6. Reviews and User Content

  • By submitting a review or comment, you grant Utilitel LLC a non-exclusive, royalty-free right to use, reproduce, and display your content on the Site and marketing materials.
  • Reviews must be honest and constructive. Utilitel LLC reserves the right to remove inappropriate or fraudulent reviews.

7. Limitation of Liability

  • Utilitel LLC shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Site or products. Our maximum liability shall not exceed the purchase price of the product.

8. Governing Law

  • These Terms are governed by the laws of the State of Minnesota, USA. Any disputes shall be resolved exclusively in Minnesota courts.

9. Changes to Terms

  • We reserve the right to update these Terms at any time. Continued use of the Site signifies acceptance of any updates.

10. Contact Information

For questions or concerns, please reach us at:   Email: info@utili-tel.com  

Return and Refund Policy

 

Return Policy

Effective Date: 4/3/2025

At Utilitel LLC, we are committed to customer satisfaction. If you are not fully satisfied with your purchase, our return policy is as follows:

Eligibility for Returns:

  1. Returns must be initiated within 15 days of the delivery date.
  2. The product must be:
    • Unused, in its original packaging, and in the same condition as received.
    • Free from damage caused by improper handling or use.

  1. Proof of purchase (e.g., receipt or order confirmation) is required for all returns.

Non-Returnable Items:

  1. Custom or personalized products.
  2. Products damaged due to misuse or failure to follow instructions.

Return Process:

  1. Contact our customer support team at info@utili-tel.com within 15 days of receiving your item to initiate the return process.
  2. Once your return is approved, you will receive instructions for returning the product.
  3. Customers are responsible for return shipping costs unless the return is due to a defective or damaged product.

Refunds:

  1. Refunds will be issued to the original payment method within  7-10 business days after the returned product is received and inspected.
  2. Shipping and handling fees are non-refundable.

Exchange Policy:

If you wish to exchange your product for a different item, follow the return process and place a new order for the desired product.

Defective or Damaged Items:

If your product arrives defective or damaged, please contact us immediately at info@utili-tel.com. We will provide instructions for returning the item and will cover return shipping costs for verified cases.

Contact Information:

For questions about returns, please contact us at:   Email: info@utili-tel.com   

Copyright © 2025 Utilitel - All Rights Reserved.

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