Frequently Asked Questions

Our Protection Plans provide ongoing access to our digital reporting tools, discounted damage kits, and expert investigation coaching support. They’re designed to help companies reduce risk, improve investigation quality, and defend themselves during claims. 

No. Everything runs through a mobile‑friendly web interface. Crews simply scan the QR code and start documenting. No app downloads, no logins, no training curve. 

Yes. Our team provides guidance and review support depending on your Protection Plan level. We help ensure your documentation is complete, accurate, and defensible. 

No — you can submit your own investigation form. If you prefer to handle documentation yourself, you can purchase a Damage Assessment from our Services page and upload your photos and forms through our reporting portal. A secure Dropbox folder will be created automatically so our team can access your files.

However, this isn’t our recommended method. When documentation is collected outside the Utilitel workflow, we can’t guarantee the same level of thoroughness or consistency, and additional information is often missing. In many cases, this leads to an upgrade to an Advanced Investigation so we can request and review the extra details needed for a complete assessment.

 No — Utilitel does not replace your insurance. Our tools and services work alongside your existing policy to strengthen your documentation, reduce disputes, and support you during claims.

 No. You can use Utilitel independently at any time. Our services are designed to support your documentation needs, regardless of who your carrier is. 

 Yes. Once your assessment is complete, you can share the documentation with your insurer, utility, or legal team. Everything is organized and ready for review.

 Sometimes, yes. While Utilitel does not replace your insurance coverage, our documentation tools and investigation services often give contractors enough clear, defensible evidence to resolve smaller incidents directly with the utility or the other party. When the facts are well‑documented, many issues can be settled quickly without opening an insurance claim.

However, this depends entirely on the situation and the policies of the parties involved. Your insurance provider still determines when a claim must be filed. Our role is to give you accurate, consistent documentation so you have options — whether that means handling the issue directly or submitting a complete evidence package to your insurer.